Terms and Conditions for Cubitt Town Carpet Cleaners
These Terms and Conditions set out the basis on which Cubitt Town Carpet Cleaners provides domestic and commercial carpet cleaning services. By making a booking, the customer agrees to these terms, which are intended to create a clear, fair, and transparent service arrangement. In these terms, references to “we”, “us”, and “our” mean Cubitt Town Carpet Cleaners, and references to “you” or “the customer” mean the person requesting the service or the individual responsible for payment.
These terms apply to all carpet cleaning services, including standard carpet washing, stain treatment, deodorising, upholstery-adjacent surface work where agreed, and any related cleaning tasks accepted at the time of booking. If any service is requested outside the normal scope of carpet care, we may confirm additional conditions before work begins. We reserve the right to decline a booking if we believe the required work is unsafe, impractical, unlawful, or outside our operational capability.
For clarity, the term service agreement means the arrangement created when a booking is confirmed, whether that confirmation is made verbally, by email, by text message, or through any other agreed communication method. Carpet cleaners may need to inspect surfaces before or at the start of the appointment to confirm suitability, access, and expected cleaning results. Any estimate provided before inspection is based on the information available at that time and may be adjusted if the actual conditions differ materially from those described.
All bookings are subject to availability and acceptance. A booking request does not guarantee a reserved slot until we have confirmed the appointment and, where required, received any deposit or prepayment. We may ask for details such as the number of rooms, type of flooring, level of soiling, access restrictions, parking considerations, and whether furniture movement is needed. Accurate information helps us allocate appropriate time, equipment, and staff. If the information provided is incomplete or misleading, the final price or duration may need to be revised.
Once a Cubitt Town carpet cleaning appointment is confirmed, you are responsible for ensuring that the property is accessible at the agreed time. This includes arranging entry, removing fragile items, securing pets, and providing any instructions needed for safe working. If our operatives are delayed because access is unavailable or the customer is not present when required, we may treat the appointment as a late cancellation or failed visit. In such cases, a call-out charge or cancellation fee may apply, depending on the circumstances and the time lost.
We may, at our discretion, require a deposit for larger bookings or repeated attendance visits. Any deposit paid will normally be deducted from the final invoice. Booking changes are permitted where practical, but the revised date and time remain subject to our availability. If you need to alter the scope of work, such as adding rooms or requesting extra stain removal, we may re-quote before continuing. We aim to keep the process simple, but all final service details must be confirmed before work starts.
Our prices are generally based on the size of the cleaning area, the type and condition of the carpet, the level of contamination, and any special treatment required. Where an estimate is provided, it is not a fixed quotation unless expressly stated in writing. A fixed quotation will only apply to the work specifically described and only where the described conditions remain accurate. If hidden damage, excessive wear, pet contamination, mould, or significant pre-existing staining is discovered, we may need to amend the price or revise the method of cleaning.
Payment is due in accordance with the terms stated at booking or on the invoice. Unless agreed otherwise, payment must be made on completion of the work on the same day. We may accept cash, card, bank transfer, or another agreed method, but we are not obliged to provide every payment option for every appointment. Where payment is made by bank transfer, funds must clear within the required timeframe. Carpet cleaning in Cubitt Town is provided on the basis that the customer pays the full amount due, including any agreed extras, before or immediately after completion.
If an invoice remains unpaid beyond the agreed period, we reserve the right to charge reasonable recovery costs, statutory interest where applicable, and any administration fees permitted by law. We may also suspend further services until outstanding balances are settled. Disputed invoices should be raised promptly and clearly, with the reasons for dispute set out in writing. Undisputed parts of an invoice must still be paid by the due date. Failure to pay may result in legal action, and the customer will be responsible for any associated collection costs to the extent allowed by law.
Customers may cancel or reschedule a booking, but notice should be provided as early as possible. If cancellation is made within a reasonable period before the appointment, no fee may apply. However, if we have already allocated staff, transported equipment, or started preparatory work, a cancellation charge may be applied to cover our losses. For same-day cancellations or missed appointments, the full appointment fee may be payable. This policy reflects the time-sensitive nature of carpet cleaners’ schedules and the limited ability to fill short-notice gaps.
We may cancel or postpone an appointment if necessary due to circumstances beyond our reasonable control, including severe weather, illness, vehicle breakdown, supply issues, safety concerns, or access problems. If we must do so, we will aim to rearrange the service for a suitable alternative date. Our liability for such cancellations is limited to rescheduling the appointment or refunding any prepaid amount for the affected service, unless otherwise required by law. We are not responsible for indirect losses caused by a postponed visit, including missed convenience, wasted time, or related personal arrangements.
Customers are expected to prepare the premises before cleaning begins. This includes moving small items, securing valuables, and advising us of any areas that require special care. We may move lightweight furniture where agreed, but we are not obliged to move heavy, fixed, fragile, or valuable items. If furniture movement is requested, it is at the customer’s risk unless the damage is caused by our negligence. We recommend that you inform us in advance of any delicate surfaces, hidden wires, unstable furniture, or other hazards that could affect safe delivery of the service.
We will use reasonable skill and care when providing all carpet cleaning services. However, the customer acknowledges that results can vary depending on age, fibre type, previous cleaning history, staining, wear, and environmental conditions. Some marks, odours, or discolouration may not be fully removable even where appropriate methods are used. No guarantee is made that every stain will disappear, that all odours will be eliminated, or that carpets will return to a factory-new condition. Any representations about likely results are estimates of expected performance, not promises of perfection.
Liability for loss or damage is limited to direct loss caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those legal limits, we are not liable for pre-existing defects, weak fibres, colour loss caused by prior treatment, shrinkage due to inherent material characteristics, or damage caused by hidden faults in the carpet or underlying floor.
Before cleaning starts, we may advise that a test patch be carried out in a discreet area to check colourfastness and product compatibility. If you decline a test patch or instruct us to continue against our advice, the risk of resulting change in appearance may rest with you, except where the loss is caused by our negligence. The same approach applies where the carpet is particularly delicate, badly worn, or already unstable. A local carpet cleaning service must balance effective treatment with sensible risk management.
Where we are asked to apply specialist stain removal products, deodorisers, or treatment methods, we will do so only where we consider them suitable for the surface. Some chemicals may not be appropriate for wool, silk blends, natural fibres, bonded backings, or antique materials. The customer must tell us about any prior treatment, including DIY products, steam applications, or professional services that may affect the outcome. We are not responsible for adverse reactions caused by earlier treatments or by information withheld from us at the time of booking.
Waste generated during the service will be managed in accordance with applicable UK waste regulations and environmental standards. We will dispose of cleaning residues, used consumables, and any waste materials we produce in a lawful and responsible way. Customers must not ask us to dispose of items that are unlawful to remove, hazardous without disclosure, or unrelated to the agreed cleaning work unless we have expressly agreed to do so. We may refuse to handle biological waste, chemicals, sharp objects, needles, or any material we consider unsafe or regulated.
Any waste, rubbish, packaging, damaged items, or contaminated materials already present at the property remain the customer’s responsibility unless included in the agreed scope of work. If the service creates waste that must be removed from site, we may charge an additional fee where this is a separately requested or unusually time-consuming task. Customers are responsible for ensuring that any items left for disposal do not breach environmental, safety, or transport laws. We will not knowingly participate in unlawful disposal or misrepresentation of waste origin.
From time to time, we may need to vary the method of service delivery to reflect site conditions, equipment availability, or product suitability. Such variations do not amount to a breach if they are reasonable and do not materially reduce the overall standard of service. We may also subcontract some or all of the work to competent third parties, provided they operate under standards aligned with these terms. Any subcontracted Cubitt Town carpet cleaners acting on our behalf must follow the same safety, conduct, and quality expectations.
You agree to ensure the premises are safe for our attendance and that no hidden hazards are left unreported. This includes exposed wiring, slippery surfaces, asbestos concerns, loose tiles, infestations, or any condition that could create a risk to staff, customers, or property. If an unsafe condition is identified, we may pause or stop work until it is resolved. In severe cases, we may cancel the appointment and charge for time already spent, travel, or other reasonable losses arising from the unsafe environment.
All personal data provided in connection with bookings, invoicing, or service administration will be handled in line with applicable data protection obligations. We will use such information only for legitimate business purposes connected to the service, payment, record keeping, and legal compliance. We will not sell personal information. Where data must be retained for tax, accounting, dispute resolution, or regulatory purposes, it will be stored for as long as necessary and then securely deleted or archived in accordance with our lawful retention practices.
Nothing in these terms limits your statutory rights as a consumer where services are purchased for personal use. If you believe the service has not been carried out with reasonable care and skill, you should notify us within a reasonable time so that we can investigate and, where appropriate, offer a remedy such as a re-clean, partial refund, or other suitable resolution. Any remedy will depend on the facts, the condition of the carpet, and whether the issue was caused by our performance or by pre-existing circumstances outside our control.
These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any breach will operate as a waiver of any later breach.
By confirming a booking with Cubitt Town Carpet Cleaners, you acknowledge that you have read, understood, and accepted these Terms and Conditions. The agreement represents the complete understanding between the parties in relation to the service booked, unless varied in writing or by clear recorded agreement. These terms are intended to provide a fair framework for professional carpet care, sensible risk allocation, lawful waste handling, and reliable payment arrangements while protecting both the customer and the service provider.
